‍Timeframe: Return items within 10 days of the shipping date.
‍Condition: Items must be in original, undamaged packaging.
‍Process:  E-mail us with a picture of the product, your order number, name and issue before returning.
‍Shipping Costs: Return shipping and customs clearance costs are generally not covered, unless specified otherwise.
‍Refunds: Once we receive and inspect your return, you will be notified via email, and refunds will be processed shortly (up to 14 days depending on your payment method). Shipping costs are non-refundable.

Important: Contact us before returning to ensure proper processing.

National Shipping: We ship internationally using Swiss Post. Shipping costs are calculated at checkout.
International Shipping: We ship internationally using Swiss Post. Shipping costs are calculated at checkout. For orders outside of the EU, please email us to check shipping costs. Customs duties and local VAT may apply based on your country; you are responsible for these charges. Shipping costs vary depending on the size and weight of the parcel.